Whirlpool India to compensate for defective RO Plant

AHMEDABAD: A consumer court recently asked Whirlpool India to pay an amount of Rs 2000 to a consumer from Ahmedabad, Kalpesh Parikh, who filed a complaint against a defective RO water purifier.

As per the case details from the Consumer Education & Research Society (CERS), Parikh was facing major functionality problems with his recently purchased RO water purifier from Whirlpool India. However, his repeated attempts to get it repaired from Whirlpool went in vain as the company refused to pay heed to his complaints.

As a result of the constant neglect of the company, Parikh approached CERS to intervene and resolve the matter. After verifying the case details, CERS lodged a complaint against Whirlpool India in the consumer forum.

As per the settlement, Whirlpool India has agreed to pay a token amount of Rs 2,000 along with replacement of the damaged parts of the machine and extending the warranty cover for the damaged RO sold to Parikh.

Additionally, it was also decided that Whirlpool will give Parikh an extended warranty cover for the RO water purifier that will be considered valid from the day it is returned to the complainant in workable condition.

Source - TOI - http://timesofindia.indiatimes.com/city/ahmedabad/Whirlpool-India-to-compensate-for-defective-RO/articleshow/20943621.cms

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